Citizens' Charter

Our commitment to excellence in public service.

Citizen’s Charter

PERFORMANCE PLEDGE

We, the Officials and Employees of the Department of Finance, trusting in the Almighty God, profess our commitment to public service and as such we promise to:

  • P ROMOTE diligent observance of the tenet that PUBLIC OFFICE IS A PUBLIC TRUST by serving our clients, the taxpaying public, with utmost responsibility, integrity and loyalty;
  • L EAD modest lives appropriate to our status as civil servants and uphold public interest over and above personal interest;
  • E NGENDER a culture of excellence, competence and professionalism among our workforce towards improved service delivery that will breed customer satisfaction;
  • D ETER opportunities for red tape and graft and corruption by strictly observing compliance to service standards and providing COMPLAINT AND ASSISTANCE DESK that will immediately address the concerns of the transacting public;
  • G ENERATE goodwill by providing prompt, courteous and responsive service to the public;
  • E XERCISE prudence and observe transparency in all transactions by providing access to information in our policies, programs and services through the Citizens Charter and the DOF Website (www.dof.gov.ph).
TASK FORCE ON CITIZEN'S CHARTER
CLIENT FEEDBACK FORM
We are committed to continuously improving our frontline service standards so we can serve you better. Your feedback is important for us to be able to determine how we can meet your needs and expectations pursuant to the mandate of R.A. 9485. To do this, please accomplish this form.
Please select one of the following

Service Providers
[Revenue Office]
 Research and Monitoring Division Internal Revenue Division Customs and Tariff Division Mabuhay Lane (Special Project/Fast Lane)

[One-Stop Shop Duty Drawback Center]
 Pre-Evaluation Division Financial Validation Division Verification and Authentication Division Claim Evaluation Division Tax Credit Issuance and Application Division Technical Division

[Central Administration Office]
 Personnel Services Division Central Records Management Division General Services Division

[Central Records Management Division]
 Budget Division Accounting Division Management Services Division


Service Information

Date Visited (required)

Employee Encountered

Service(s) Requested

How would you rate the level of service you received? (please check as appropriate)

1) Level of satisfaction with the SERVICES you received.
 Excellent Most Satisfactory Satisfactory Not Satisfactory Poor

2. Level of satisfaction with the TIMELINESS of the services you received.
 Excellent Most Satisfactory Satisfactory Not Satisfactory Poor

3. Level of satisfaction with the STAFF you encountered
 Excellent Most Satisfactory Satisfactory Not Satisfactory Poor

Your Feedback

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Download (DOFcitizencharter.pdf)